How to Order
If you would like to find out how to order event hire, catering equipment and furniture hire from us, this is the page you need.
Ordering with North West Event Hire is easy. Because all of our products, price and stock availability are listed online, it’s possible to order what you need in one visit to the website. Here’s how it works.
As an internet company, we don't really work by offering quotes as all the information you need is online. If you must have a quote, then please email firstname.lastname@example.org. Please note we do not price match and the only price flexibility available is for longer term hire.
Step 1 – Adding items to your basket
All products we hire out are listed online with our standard hire price. The standard hire price is for three days – this doesn't include the day of delivery, so from Friday to Monday is fine. Please note that delivery, collection and VAT will be calculated and added at checkout.
You can order items for less than three days but there unfortunately there is no reduction in price. If you need items for longer than three days, this is no problem. For every extra day over the standard three, the charge is 20% of the standard hire price.
The website will ask you for dates for your order to check stock and delivery availability. We never recommend delivery or collection on the day of an event as we cannot guarantee times; please also note that weekend and bank holiday deliveries and collections do attract a surcharge. Provided items are in stock and there is delivery and collection capacity available, you will be able to add the items to your cart, unless the order is within seven days, in which case you will need to contact us to place the order.
If there is anything you’re not sure about, please drop a line to email@example.com or use our live chat facility (during office hours) for some help. Please include your dates and delivery location and we'll be happy to answer questions about products to make sure you order exactly what you want. We will advise as best as we can, but ultimately it’s your responsibility to make sure the items you hire are suitable for the event.
Once you’ve found everything you want and have added them to your basket, you can check out.
Step 2 – Checkout
We’ve tried to make our checkout procedure as easy as possible to use.
First you need to enter your delivery details, and your billing details if they are different.
Next, re-enter your delivery and collection dates. Please note that if you have ordered heavy items and have not selected Premium Delivery we will expect someone on hand to meet the driver to help unload them.
You can also choose if you want to send your items back dirty to save you from cleaning them prior to return. This costs 25% of the hire price for applicable items.
If there is anything we need to know about delivery, please let us know in the customer comments. The more notice we get the better and it will make delivery easier all round. Please note we cannot offer specific time slots currently.
You can pay online with a credit or debit card. Orders over £500 including delivery have the option to pay a non-refundable 25% deposit to secure items.
Step 3 – Delivery
Our delivery drivers work as multi-drop drivers, delivering to and collecting from multiple customers throughout the day. As much as we’d like to be able to give exact times for deliveries it’s just not possible due to many factors beyond our control like traffic. What our drivers will do is give you a call when they are on their way to you, normally with 30-60 minutes notice.
Please note that our delivery drivers aren’t insured to take items up flights of stairs and are within their rights to refuse delivery should they be asked to do so. If there is any doubt about access to your property, please contact us to discuss BEFORE placing your order.
Heavy items need two people or more to unload. If you haven’t selected our Premium Delivery option then the driver will expect people to help him when making his delivery.
Please note we are not able to offer customer collection from our warehouses.
Step 4 – Collection
After your event is all done, it’s time for your hire equipment to be collected. Your items should be returned to us in the condition they were hired out in and packed away in the packing crates they came in where applicable. Please store them in the dry away from the elements for when our drivers get there. Please put any used linen into plastic bags before placing into boxes as this prevents the linen being damaged by food or drink debris.
If you have paid for the “send it back dirty” option then all you need to do is to make sure any food debris etc is scraped off crockery and cutlery, before packing them back in the packing crates. If you haven’t selected this option but are too tired/hungover after the event, please let us know and we can add this option for you.